SHIPPING & RETURNS
We currently ship orders using DHL from Monday to Saturday (excluding public holidays).
DHL Next Day (1 business day) – Free
DHL Express Delivery – (1-2 business days - order before 11am GMT) – £15.
We ship to Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Holland, Norway, Switzerland.
Please note the next day service applies to all major European cities, with outlying areas taking an additional day. Deliveries to Norway and Switzerland may be subject to customs delays outside of our control.
DHL Express Delivery – (1-2 business days - order before 11am GMT) – £20.
Please note that your billing address must match the address on your credit card statement.
Please ensure that the billing and shipping address details are correct when placing your order, as we are unable to redirect.
We will send you a confirmation email once your order has been shipped.
Before we can dispatch your purchased items, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum. Our delivery time starts from the moment an order is accepted and includes a 24-hour period, where your items will be processed and dispatched by our warehouse. Please note, this process can take longer during our sale periods when it may take up to 48 hours for shipments to be dispatched to you.
Please note that delivery times are only estimates and start from the date of dispatch. in some areas of the United Kingdom and Europe, there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible, but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
For security reasons, all ihani-maechi.com online purchases require a signature upon delivery. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may sign for your delivery. We will not be liable for any lost or missing orders that has been signed for in a building, for example an office address that has been provided for delivery.
If there is nobody is available to sign for the delivery, the delivery driver may make a total of three more delivery attempts. If there is still no one available to sign for the package, after 5 days with no communication, it will be returned to our warehouse.
If you have any questions regarding shipping please contact us on firstname.lastname@example.org.
When you place an order on ihani-maechi.com, you are welcome to return any item(s) using our returns form, provided you return them within 14 days of delivery.
Items must be returned in their original condition with all garment tags attached in the branded packaging provided. This is also to ensure that item(s) arrives back to us in a suitable and undamaged state. Returns that have been worn, used, altered or damaged will not be accepted and may be sent back to you and/or a refund refused. We cannot refund your original or return postage costs unless product is faulty / incorrect.
You may return your items to us using your own shipping. If you do, please inform us within 14 days of delivery. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our warehouse. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
Ihani & Maechi
400 Westhorne Avenue
London, SE9 5LT
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded. Due to fluctuations in currency rates, the amount refunded may be slightly higher or lower than the price originally paid if bought outside of the UK. On receipt of return, we shall process the refund as soon as possible.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.